Return & Refund

- Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

- You are requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery or collection
  (as the case may be). If it is the case, please contact our Customer Service Department our store staff.

- If we have agreed you are entitled to an exchange but the products to be exchanged are sold out, we will refund your payment.

- Original sales receipt or relevant electronic receipt should be produced to us before product exchange is accepted.

- We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for. 

- Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.

- The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.

- No exchange would be made for product which has been registered on-line for warranty service or has undergone any repair.

- All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.